Please read your responsibilities
when working with Solaris as a customer or seller.
Our Customer Awareness section will give you a greater understanding of working with us.
The Essentials
- How to Receive Shipment of your Equipment
You must inspect your equipment immediately upon arrival for any external shipping damages. If damage is found you need report this on the drivers paper work before they leave your facility. This is critical in order to file a shipping damages claim, so do not forget this important step. After reporting damages on the drivers paper work immediately contact Solaris.
- Warranties
You must inspect and test your equipment immediately upon arrival. If you have a 30 day warranty on your equipment and do not even turn it on until 45 days later and discover it does not work, you are not covered under the warranty. So it is important that you check your equipment immediately so you are fully covered.
- Knowing Your Equipment
If you are purchasing large equipment and are unsure how to use it, please let us know ahead of time so we can assist you with finding the right training and/or service center.
- How to Buy Smart
Need a quick guide on how to buy safe and smart?
Read our Customer Awareness section.
|
The Essentials
- Who Can Sell on Solaris?
For the most part Solaris only works with medium to large reputable production companies and sellers. New sellers are required to prove reputation with 3 or more industry references (preferably as a dealership through a manufacturer). If you do not have references or are a small company or individual and want to sell your equipment on our site you are welcome to do so. In this case, at the time of a sale you are required to ship your equipment before you receive payment. Once the equipment arrives to the customer, as advertised, you will receive your funds promptly.
- Shipping Pallets
Pretty much all products must ship on a pallet, wrapped and strapped if possible, and within flight cases or factory cardboard boxes. If the item is durable then it should be fine shipping without a pallet, but in its factory cardboard box or flight case and using a courier such as UPS / FedEx or DHL.
- Flight Cases or Factory Cardboard Box
Everything must ship within either:
- Original factory cardboard box with molded foam.
- Professionally packaged (such as injection mold packaging).
- Factory or Custom Flight Case.
- Shipping Insurance
If you arranging shipping, you must include shipping insurance.
This is absolutely essential.
- Communication
You must be able to respond to our inquiries / communications in a timely manner. If you are unable to provide consistent communication with us, then unfortunately we will be unable to help you sell your equipment.
- Keeping Your Listings Up to Date
Please try to keep your listings updated at least once a month. If you do not log in or contact us with reasonably regular updates on your equipment then there is a chance your account will get automatically deactivated due to in activity.
|
| |
= Need Urgently